RT
Rabelani T
1 reviews | Active since Sept 2026
14 Sept 2026, 06:54
Unprofessional business
Unprofessional, debit my account even after canceling and do not refund. No car insurance policy document were sent through. They hired foreign nationals that do not deliver when requesting refund. I stopped their debit order but still they make means to debit again. ****mers with no direct contact number but WhatsApp communication
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
14 Sept 2026, 06:56Hi Rabelani Tshidada,
We sincerely apologize for the frustration you have encountered, and we are eager to help you. 🙏
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant us some time to thoroughly investigate and escalate the matter regarding your debit order, refund, and policy documents on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍
Pineapple Insurance's reply14 Sept 2026, 06:56
Official
Hi Rabelani Tshidada,
We sincerely apologize for the frustration you have encountered, and we are eager to help you. 🙏
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant us some time to thoroughly investigate and escalate the matter regarding your debit order, refund, and policy documents on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍