NA
Nhlanhla A
1 reviews | Active since Jul 2024
05 Aug 2024, 20:28
Unplanned expenses.
My claim has been going on for 5 weeks now and I am now told the shortfall cover I have with them will not pay my shortfall because they do not cover extras. Had the agent explained to me properly I would have not taken the shortfall option with them. A total waste of my money.
When the person handling my claim was away on leave, no one was assisting. This was my 1st car, and I now feel very discouraged to even get a new one (after paying the shortfall I thought was covered) :(
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Pineapple Insurance's replyOfficial
06 Aug 2024, 07:15Hi Nhlanhla 👋
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply06 Aug 2024, 07:15
Official
Hi Nhlanhla 👋
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.