Unpaid Claim

My claim was unfairly rejected due to reasons directly linked to the insurer’s negligence and failure to disclose accurate and complete information regarding the policy terms and conditions at the time of inception. At no stage was I adequately informed about the exclusions or limitations that have now been used as grounds for repudiation.

As a client, I re**** on the expertise and duty of care of your advisors to provide me with full and accurate disclosure when entering into the contract. Instead, I was misled by incomplete information, which has now resulted in significant financial and personal inconvenience. This is in contravention of the principles of good faith and transparency required under the Policyholder Protection Rules (PPR) and the Consumer Protection Act.