SO
Sherwin O
1 reviews | Active since Jun 2024
23 Oct 2024, 11:43
Unnecessary debits after canceling
This company is terrible when you cancel your insurance with them they still debit you without your permission even after calling you and saying you won't be debited anymore ....I had canceled two months ago ,I had been debited last month for no reason and would probably be debited again for no reason ...you send emails and it gets escalated but nothing happens and they can only call you and not you call them ...not an insurance I'd recommend to anyone that doesn't want problem. If there had been a 0 star rating I would have given it . Besides who knows how long it will take to get my installment back even if I get it.
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Replies (1)Pineapple Insurance's replyOfficial
23 Oct 2024, 12:16Hi Sherwin
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply23 Oct 2024, 12:16
Official
Hi Sherwin
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
