********, UNPROFESSIONAL, *****

DO NOT INSURE WITH PINEAPPLE! I claimed to replace a ****** phone and the conduct from Pineapple was just unacceptable. Firstly it took almost two weeks for me to be Offred my claim. Secondly the agent handling my case said there was a delay because she was on leave, I do not understand how Pineapple can think it is acceptable for an agent to go on leave without handing over an active case, which means I just had to wait even longer - VERY UNPROFESSIONAL! Then the agent offered to pay out my claim in a TakeALot voucher or a claims card. I queried why I cannot get cash and the agent then ****, first saying its up to the claims department, then saying they no longer offer cash and then saying she has been instructed by her manager not to offer cash - which is it??? The agent then proceeded to inform me that i have signed the policy agreeing to this. These two payout options ARE NOT even in the policy (which has been made very clear to me I agreed to). The POLICY clearly says Pineapple with either REPLACE my item or pay out in CASH. Neither of these option were given to me. The agent then gave me an email address to iWyze to complain about the claim, and after 7 working days I have not gotten a response. And I have never heard back from Pineapple to pay out even their claim options - it has been a month now.

Pineapple is acting *******ly by not sticking to their policy and this is seemingly being supported by Old Mutual Insurance who underwrites Pineapple.

Absolutely unbelievable and unprofessional, and anyone will be deeply disappointed if they insure with Pineapple.