KM
Khumbudzo M
1 reviews | Active since Nov 2025
20 Nov 2025, 15:08
unhappy with how you handle queries
from 03rd of November requesting for refund today is 20th of November still no money in my account , the only response i get everyday is that the manager is busy with my refund ,I am extremely disappointed with the service I am receiving. If this is how Pineapple operates, then I will be left with no choice but to reconsider my insurance with you.
On the 26th of every month, you are able to deduct funds from my account without any delay or inconvenience. However, when it comes to processing my refund, it becomes a challenge.
This is unacceptable. I expect the same efficiency with refunds as with premium deductions.
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
20 Nov 2025, 15:14Hi Khumbudzo
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Teamš
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Teamš
Pineapple Insurance's reply20 Nov 2025, 15:14
Official
Hi Khumbudzo
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Teamš
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Teamš
KM
Khumbudzo M's updateReviewer Update
21 Nov 2025, 07:42 Good day
Today is Friday and there is still no payment in my account, despite several follow-ups. This raises serious concerns about your reliability, especially in the event of a future claim. I no longer have confidence in Pineappleās ability to honour its commitments. Therefore, I hereby request the immediate cancellation of my insurance policy. Please send through the written cancellation confirmation and ensure that no further deductions are made from my bank account. If you are unable to process a refund of R500, it leaves me doubtful about your ability to assist in the event of a larger claim.
Kindly action this request urgently.
Today is Friday and there is still no payment in my account, despite several follow-ups. This raises serious concerns about your reliability, especially in the event of a future claim. I no longer have confidence in Pineappleās ability to honour its commitments. Therefore, I hereby request the immediate cancellation of my insurance policy. Please send through the written cancellation confirmation and ensure that no further deductions are made from my bank account. If you are unable to process a refund of R500, it leaves me doubtful about your ability to assist in the event of a larger claim.
Kindly action this request urgently.
KM
Khumbudzo M's update21 Nov 2025, 07:42
Reviewer Update
Good day
Today is Friday and there is still no payment in my account, despite several follow-ups. This raises serious concerns about your reliability, especially in the event of a future claim. I no longer have confidence in Pineappleās ability to honour its commitments. Therefore, I hereby request the immediate cancellation of my insurance policy. Please send through the written cancellation confirmation and ensure that no further deductions are made from my bank account. If you are unable to process a refund of R500, it leaves me doubtful about your ability to assist in the event of a larger claim.
Kindly action this request urgently.
Today is Friday and there is still no payment in my account, despite several follow-ups. This raises serious concerns about your reliability, especially in the event of a future claim. I no longer have confidence in Pineappleās ability to honour its commitments. Therefore, I hereby request the immediate cancellation of my insurance policy. Please send through the written cancellation confirmation and ensure that no further deductions are made from my bank account. If you are unable to process a refund of R500, it leaves me doubtful about your ability to assist in the event of a larger claim.
Kindly action this request urgently.