ZD
Zwakele D
1 reviews | Active since Mar 2026
30 Mar 2026, 09:30
Unhappy Pineapple Insurance customer
It all look promising until you have to make your claim. It is at this point that sh*t hits the fan. Joined in Oct 2024 and all was well till I had an accident that needed to be sorted out. That is when communication started lagging. I have learnt my lesson that going cheap is very expensive. Choose wisely
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
30 Mar 2026, 09:45Hi Zwakele
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply30 Mar 2026, 09:45
Official
Hi Zwakele
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
ZD
Zwakele D's updateReviewer Update
30 Mar 2026, 09:50Forget escalations, I gave you Friday for that and no one called. Please have retention calling me for cancellation
ZD
Zwakele D's update30 Mar 2026, 09:50
Reviewer Update
Forget escalations, I gave you Friday for that and no one called. Please have retention calling me for cancellation