Unhappy customer

My Samsung smartphone was water damaged about 2 months ago. I filed a claim with Pineapple and got Takealot credit, of which I bought a different smartphone. The said smartphone was ****** about a month ago before I could load it onto the Pineapple and remove the old device.

I contacted Pineapple via Whatsapp and I asked if I can claim for the replacement of the Samsung. She (they) said yes I can go ahead with the claim. So did I.

Fast forward a month later after multiple visits to the police station, airtime wasted on phoning Vodacom; Charlotte tells me they can't honour the claim because the device is not *a* or *the* Samsung device.

So basically I think I was misled by the consultant who messaged me on Whatsapp :( Jumping ship.