JJ
John J
1 reviews | Active since Dec 2023
02 Jan 2024, 15:29
Unhappy Customer
My policy was canceled and Pineapple Insurance still went on to debit the premium from my account. Was advised the refund will take place within 14 days and those days came and went but nothing. Really bad service from the communications team. Always saying they will escalate or follow up and let me know but nothing. Really bad service.
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
02 Jan 2024, 15:52Hi John,👋
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🙏
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🙏
Pineapple Insurance's reply02 Jan 2024, 15:52
Official
Hi John,👋
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🙏
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🙏
JJ
John J's updateReviewer Update
04 Jan 2024, 17:23Hi Lynique,.
I have not received any feedback from Pineapple insurance.
I have not received any feedback from Pineapple insurance.
JJ
John J's update04 Jan 2024, 17:23
Reviewer Update
Hi Lynique,.
I have not received any feedback from Pineapple insurance.
I have not received any feedback from Pineapple insurance.
Pineapple Insurance's replyOfficial
05 Jan 2024, 09:07Hi John👋,
Thank you for notifying me about this issue. I apologize for the lack of assistance you have received regarding your query, despite it being escalated. I understand that this falls short of our high standards of service. I will promptly escalate this matter to the appropriate team member to ensure that you receive the assistance you need. Please accept our apologies for any inconvenience this has caused you.
Thank you for notifying me about this issue. I apologize for the lack of assistance you have received regarding your query, despite it being escalated. I understand that this falls short of our high standards of service. I will promptly escalate this matter to the appropriate team member to ensure that you receive the assistance you need. Please accept our apologies for any inconvenience this has caused you.
Pineapple Insurance's reply05 Jan 2024, 09:07
Official
Hi John👋,
Thank you for notifying me about this issue. I apologize for the lack of assistance you have received regarding your query, despite it being escalated. I understand that this falls short of our high standards of service. I will promptly escalate this matter to the appropriate team member to ensure that you receive the assistance you need. Please accept our apologies for any inconvenience this has caused you.
Thank you for notifying me about this issue. I apologize for the lack of assistance you have received regarding your query, despite it being escalated. I understand that this falls short of our high standards of service. I will promptly escalate this matter to the appropriate team member to ensure that you receive the assistance you need. Please accept our apologies for any inconvenience this has caused you.