Unhappy client

I recently filed a claim with Pineapple and submitted all the necessary documents. Since then, I’ve had to constantly follow up to get any feedback regarding my claim, which has been a frustrating experience. The app provides automated, robotic responses, making it even more challenging to get proper updates.

It’s now been two weeks without my phone and no meaningful response from their team. I was assigned a claims handler named Mervyn Simba, but I haven’t heard anything from him. The last update I received was that they were struggling to reach me by phone. I promptly rep**** via email last Wednesday to provide my availability, yet I’ve received no calls or email responses since.

Additionally, I’ve attempted to initiate two chats through their app, but no one has responded. This has been the most disappointing and frustrating claims process I’ve ever experienced!