BM
Busisiwe M

1 reviews | Active since May 2021

15 Jul 2025, 17:21

Unhappy client

If it was possible to give 0 ⭐ I will definitely give them that . Their service is very poor . They take over weeks or months before they reply to your claim . And charge you more access that what you have agreed on . It doesn’t even have roadside assistance . Worse they say they don’t work on weekends . They do not answer calls . Reply messages . Till to date am still waiting for a reply

0
Replies (1)
Pineapple Insurance
Pineapple Insurance's reply16 Jul 2025, 07:29
Official
Hi Busisiwe

We sincerely apologize for the frustration you have encountered, and we are eager to help you.

Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.

The Complaints Team🍍