AZ
Athi Z
1 reviews | Active since Mar 2026
29 Mar 2026, 18:33
Unhappy client
I have submitted a claim on the 13th January 2026 and that car was collected on the 14th of January. What I am not happy about is the fact that I have not gotten my car back and no clear communication throughout the claim of when i could receive my cat. The painful part is throughout this process i am taking taxing to work and is such an inconvenience
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Replies (1)
Pineapple Insurance's replyOfficial
30 Mar 2026, 06:22Hi Athi
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply30 Mar 2026, 06:22
Official
Hi Athi
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍