SB
Sheza B
1 reviews | Active since Oct 2017
19 May 2026, 18:19
Unfairly treated
I need help, Pineapple installed a kilos tracking device on my car, they are responsible for the payment but now the tracker people are billing me, which was not part of the agreement, I need them to account for the payments that they promised but now no one is helping, and I have been paying my premiums, Now it is said that I must pay, but that was not part of the agreement. Can they account for the payment and pay the tracker for the months that they deducted my policy with them.
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Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
19 May 2026, 19:10Hi Sheza
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply19 May 2026, 19:10
Official
Hi Sheza
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
SB
Sheza B's updateReviewer Update
20 May 2026, 08:21How much time because this matter has been going on for months now, and the tracker people said you told them that am no longer insured with you, hence your not paying them, But my premiums have been deducted, Now they will hand over that account. I spoke to one of your team members on Watsap, I was told that you don’t pay for the tracker but initially, I was told that the tracker for the kilos is paid by Pineapple,and I was told that I am the one who made arrangements with the tracker people. Yet they don’t even have my account details. Can this be dealt with ASAP before my name is handed over please. Can I be contacted please ***, I honestly do not have much time and please cancel that tracking device because I have sold the car. It’s no longer with me.
SB
Sheza B's update20 May 2026, 08:21
Reviewer Update
How much time because this matter has been going on for months now, and the tracker people said you told them that am no longer insured with you, hence your not paying them, But my premiums have been deducted, Now they will hand over that account. I spoke to one of your team members on Watsap, I was told that you don’t pay for the tracker but initially, I was told that the tracker for the kilos is paid by Pineapple,and I was told that I am the one who made arrangements with the tracker people. Yet they don’t even have my account details. Can this be dealt with ASAP before my name is handed over please. Can I be contacted please ***, I honestly do not have much time and please cancel that tracking device because I have sold the car. It’s no longer with me.
Pineapple Insurance's replyOfficial
20 May 2026, 08:26Good day Sheza,
I hope you are well.
Please note that your complaint has been successfully registered, and our Complaints Team is actively working on the matter.We appreciate your patience and understanding while we investigate and work towards a resolution. Further feedback will be provided to you as soon as possible.
The Complaints Team🍍
I hope you are well.
Please note that your complaint has been successfully registered, and our Complaints Team is actively working on the matter.We appreciate your patience and understanding while we investigate and work towards a resolution. Further feedback will be provided to you as soon as possible.
The Complaints Team🍍
Pineapple Insurance's reply20 May 2026, 08:26
Official
Good day Sheza,
I hope you are well.
Please note that your complaint has been successfully registered, and our Complaints Team is actively working on the matter.We appreciate your patience and understanding while we investigate and work towards a resolution. Further feedback will be provided to you as soon as possible.
The Complaints Team🍍
I hope you are well.
Please note that your complaint has been successfully registered, and our Complaints Team is actively working on the matter.We appreciate your patience and understanding while we investigate and work towards a resolution. Further feedback will be provided to you as soon as possible.
The Complaints Team🍍