SS
Sello S
1 reviews | Active since Apr 2024
04 Apr 2024, 20:56
Unfairly treated by Pineapple insurance regarding my claim
I would like to express the terrible experience I have with Pineapple insurance they genuinely treated me like trash. I bought my car last year June and took them as my car insurer after they contacted me. My car gets bumped i open up a claim with them and they quickly reject my claim because I forgot to upload pictures of my car on their App after all I am human I forget I genuinely expected them to remind me send me an sms or call me that my profile is incomplete or maybe cancel my insurance after a month but they decided to debt my premium till today and I have never missed any premiums with them. I proposed to them if I can send them pictures and videos of the car when I was buying it so that they can confirm that the car was in a good condition but they refused the pictures that could help me get my car fixed. I was told to go fetch my car and fix it myself after all the premium I have been paying that's how I got treated by Pineapple.
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Replies (4)SS
Sello S's updateReviewer Update
05 Apr 2024, 08:46But it's truly unjust of such a company to treat a client the way you treate me. I have a full video that shows the full view all around of the vehicle and how can you not prove anything from that?
Why all insurance companies send their clients sms or call them to remind them of their inspection but you guys decided to be quiet knowing very well that my profile was not complete and still debited my account until today and yet you guys can't help me. Why didn't you guys cancel my insurance after a month if I couldn't send pictures and why am I paying you guys premium if you can't help me with anything it's as good as you guys are just ripping me off of my money.
I just said I might have forgotten or I didn't not hear you talk about the app but why didn't you guys make a follow up you decided to take my money knowing very well you guys wouldn't help me with anything.
Why all insurance companies send their clients sms or call them to remind them of their inspection but you guys decided to be quiet knowing very well that my profile was not complete and still debited my account until today and yet you guys can't help me. Why didn't you guys cancel my insurance after a month if I couldn't send pictures and why am I paying you guys premium if you can't help me with anything it's as good as you guys are just ripping me off of my money.
I just said I might have forgotten or I didn't not hear you talk about the app but why didn't you guys make a follow up you decided to take my money knowing very well you guys wouldn't help me with anything.
SS
Sello S's update05 Apr 2024, 08:46
Reviewer Update
But it's truly unjust of such a company to treat a client the way you treate me. I have a full video that shows the full view all around of the vehicle and how can you not prove anything from that?
Why all insurance companies send their clients sms or call them to remind them of their inspection but you guys decided to be quiet knowing very well that my profile was not complete and still debited my account until today and yet you guys can't help me. Why didn't you guys cancel my insurance after a month if I couldn't send pictures and why am I paying you guys premium if you can't help me with anything it's as good as you guys are just ripping me off of my money.
I just said I might have forgotten or I didn't not hear you talk about the app but why didn't you guys make a follow up you decided to take my money knowing very well you guys wouldn't help me with anything.
Why all insurance companies send their clients sms or call them to remind them of their inspection but you guys decided to be quiet knowing very well that my profile was not complete and still debited my account until today and yet you guys can't help me. Why didn't you guys cancel my insurance after a month if I couldn't send pictures and why am I paying you guys premium if you can't help me with anything it's as good as you guys are just ripping me off of my money.
I just said I might have forgotten or I didn't not hear you talk about the app but why didn't you guys make a follow up you decided to take my money knowing very well you guys wouldn't help me with anything.
SS
Sello S's updateReviewer Update
05 Apr 2024, 09:04Why are you guys ditching the fact that I have a full video when the car was still at the dealership which will prove the condition of the car and I have pictures of all sides of the car why can't we take that into consideration it's neither or there but I have pictures of the car when it was at the dealership with me appearing on them as well. You guys can't treat a client who never defaulted his premium like that it's truly unfair.
Why didn't you guys call me just remind me of the inspection even an sms or call and ask why can't I get the pictures or remind me that my car is booked at a certain place for inspection.
Pineapple insurance I would kindly please look into the feedback you guys gave out it's truly unjust to one of your client who has never defaulted any premium
Why didn't you guys call me just remind me of the inspection even an sms or call and ask why can't I get the pictures or remind me that my car is booked at a certain place for inspection.
Pineapple insurance I would kindly please look into the feedback you guys gave out it's truly unjust to one of your client who has never defaulted any premium
SS
Sello S's update05 Apr 2024, 09:04
Reviewer Update
Why are you guys ditching the fact that I have a full video when the car was still at the dealership which will prove the condition of the car and I have pictures of all sides of the car why can't we take that into consideration it's neither or there but I have pictures of the car when it was at the dealership with me appearing on them as well. You guys can't treat a client who never defaulted his premium like that it's truly unfair.
Why didn't you guys call me just remind me of the inspection even an sms or call and ask why can't I get the pictures or remind me that my car is booked at a certain place for inspection.
Pineapple insurance I would kindly please look into the feedback you guys gave out it's truly unjust to one of your client who has never defaulted any premium
Why didn't you guys call me just remind me of the inspection even an sms or call and ask why can't I get the pictures or remind me that my car is booked at a certain place for inspection.
Pineapple insurance I would kindly please look into the feedback you guys gave out it's truly unjust to one of your client who has never defaulted any premium
SS
Sello S's updateReviewer Update
05 Apr 2024, 10:12I have never received a email from Pineapple insurance on the 30/09/2023. I have searched and searched even checked my spam folder the is nothing. Can I not be crucified or be punished of something I did not receive. Can we try send such important information via sms like you updated me of my claim progress to avoid such heartbreaking treatment. If that communication was sent via sms I could have received it or you guys could have called me and reminded me. It's so so heartbreaking of how I got treated but I give all to God I currently don't have a car I'm struggling to get to work but I pay my premium fully.
I'm kindly pleading with Pineapple insurance to look into my claim and assist me as your client. I do have pictures proving the condition of the car with a 360° angle view with me appearing and registration of the car on it.
I'm kindly pleading with Pineapple insurance to look into my claim and assist me as your client. I do have pictures proving the condition of the car with a 360° angle view with me appearing and registration of the car on it.
SS
Sello S's update05 Apr 2024, 10:12
Reviewer Update
I have never received a email from Pineapple insurance on the 30/09/2023. I have searched and searched even checked my spam folder the is nothing. Can I not be crucified or be punished of something I did not receive. Can we try send such important information via sms like you updated me of my claim progress to avoid such heartbreaking treatment. If that communication was sent via sms I could have received it or you guys could have called me and reminded me. It's so so heartbreaking of how I got treated but I give all to God I currently don't have a car I'm struggling to get to work but I pay my premium fully.
I'm kindly pleading with Pineapple insurance to look into my claim and assist me as your client. I do have pictures proving the condition of the car with a 360° angle view with me appearing and registration of the car on it.
I'm kindly pleading with Pineapple insurance to look into my claim and assist me as your client. I do have pictures proving the condition of the car with a 360° angle view with me appearing and registration of the car on it.
SS
Sello S's updateReviewer Update
05 Apr 2024, 10:28I have once send a complain to the same email but no respond 💔💔
SS
Sello S's update05 Apr 2024, 10:28
Reviewer Update
I have once send a complain to the same email but no respond 💔💔