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Anonymous A
1 reviews | Active since Oct 2020
05 Jan 2026, 19:34
Unauthorised second debit order in one month
You debited my account twice on the 30th December and 2nd January. I returned the second unauthorised debit order. Since then you've been sending emails and WhatsApp messages that my debit order was unpaid. It is ***** to debit my bank account twice. FIX THIS MESS. I want the bank fees charged by the bank to return the second debit order and the charge for overdrawn bank account refunded to me. You suppose to debit once as usual. You created a mess in my bank account because of your unauthorised 2nd debit. You're ignoring my emails and WhatsApp messages.
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
06 Jan 2026, 07:06Hi Anonymous
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply06 Jan 2026, 07:06
Official
Hi Anonymous
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
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Anonymous A's updateReviewer Update
22 Jan 2026, 12:38My complaint dated 05/01/2026 still not attended to. I informed Tlhalefo and his manager to call me after the 7 working days when the funds reflect in your bank account. No call received from Tlhalefo and his manager. Yesterday I received a message that my policy was suspended and I'm not covered from 01 Jan 2026. HOW AM I NOT COVERE WHILST MY FUNDS ARE SITTING IN YOUR BANK ACCOUNT??? I confirmed with my bank that the premium that was debited on the 30 Dec 2025 went into your bank account. Let me remind you, the debit order is from your side, it's not EFT from my side. You instructed the debit order with a refence from your side. Why did I need to prove the payment with bank statements whilst there's proof from my bank that you took the funds. I STILL WANT TO KNOW WHAT HAPPENED TO THE PREMIUM YOU TOOK FROM MY BANK ACCOUNT ON THE 30TH DECEMBER???
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Anonymous A's update22 Jan 2026, 12:38
Reviewer Update
My complaint dated 05/01/2026 still not attended to. I informed Tlhalefo and his manager to call me after the 7 working days when the funds reflect in your bank account. No call received from Tlhalefo and his manager. Yesterday I received a message that my policy was suspended and I'm not covered from 01 Jan 2026. HOW AM I NOT COVERE WHILST MY FUNDS ARE SITTING IN YOUR BANK ACCOUNT??? I confirmed with my bank that the premium that was debited on the 30 Dec 2025 went into your bank account. Let me remind you, the debit order is from your side, it's not EFT from my side. You instructed the debit order with a refence from your side. Why did I need to prove the payment with bank statements whilst there's proof from my bank that you took the funds. I STILL WANT TO KNOW WHAT HAPPENED TO THE PREMIUM YOU TOOK FROM MY BANK ACCOUNT ON THE 30TH DECEMBER???