RA
Rhodaphne A
1 reviews | Active since Apr 2021
02 Jul 2024, 17:26
Unauthorised debits to my account
Pineapple decided to duplicate vehicles on my policy (erroneously) resulting in my agreed upon premium of approximately R1.2k being increased to R4k. I notified them of this error, they updated my policy documents (or so I thought) but lo and behold they debited my account with an UNAUTHORISED amount of R4k. I’ve been given the run around the whole day, nobody seems to be able to resolve this. I urgently need the money refunded. Thank you.
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
03 Jul 2024, 06:58Hi Rhodaphne
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply03 Jul 2024, 06:58
Official
Hi Rhodaphne
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.