P
Palesa
1 reviews | Active since Jul 2024
03 Dec 2024, 10:57
Unauthorised debit order
Pineapple insurance took a debit order of which was not authorised by me.
I had a call with one of the agents during the cooling off period to change the starting date of my car insurance from the 1st to the 20th of December. On the 30th of November, I receive a notification that Pineapple took a certain amount. How do you take money if I did not authorise the debit order with the bank.
I have tried to call and enquire about this but the insurance does not get back to me. I request an immediate refund or will escalate the matter. This is unprofessional service.
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Pineapple Insurance's replyOfficial
03 Dec 2024, 11:00Hi Palesa👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply03 Dec 2024, 11:00
Official
Hi Palesa👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.