NM
Nompumelelo M
1 reviews | Active since Feb 2014
25 Jun 2025, 08:35
Unauthorised debit after cancelling my cover
I have cancelled my comprehensive cover with Pineapple and I received confirmation that my cover has been cancelled on the 20th of June however today the 25th of June, Pineapple has debited my account. My contact number is ***, please refund me as I no longer have cover with you.
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Pineapple Insurance's replyOfficial
25 Jun 2025, 08:40Hi Nompumelelo
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply25 Jun 2025, 08:40
Official
Hi Nompumelelo
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍