NM
Nozipho M
1 reviews | Active since Jun 2025
06 Jun 2025, 08:38
Unattended emails and bad customer service
I wish I didn't have to choose any star because, wow Pineapple insurance don't deserve any. On Saturday 31 May 2025, I was doing insurance quotes and selected them but when I wanted to get hold of them I did not succeed and when the Debi check popped I rejected and tried to cancel with them through emails but till today they haven't responded. On Monday the 2nd of June they tried to deduct my account with no success, they sent sms's every day reminding me of the unsuccessful debit order and the re-submission fee of R50. I'm so disappointed
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Replies (2)
Pineapple Insurance's replyOfficial
06 Jun 2025, 08:56Hi Nozipho Mkhize👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply06 Jun 2025, 08:56
Official
Hi Nozipho Mkhize👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
NM
Nozipho M's updateReviewer Update
06 Jun 2025, 09:06I need it resolved ASAP before they deduct the money that I don't even have.
NM
Nozipho M's update06 Jun 2025, 09:06
Reviewer Update
I need it resolved ASAP before they deduct the money that I don't even have.