Unacceptable Refund Delays & Lack of Accountability

I am extremely disappointed with the service I have received from Pineapple Insurance regarding my cancelled policy and refund. Despite being promised that my refund would be processed within 10–15 working days (and this was back in July), I have experienced repeated delays, shifting excuses, and poor communication.

All requested information were provided promptly, yet Pineapple has failed to honour their own timelines and commitments. This is unprofessional and unfair to a customer who has comp**** in full.

Due to Pineapple’s continued delays and lack of accountability, I will now be escalating this matter to the Ombudsman for Short-Term Insurance (OSTI). I strongly caution other consumers to be aware of such practices.