Unacceptable Handling of My Vehicle Insurance Claim – Pineapple Insurance and Straight Through

I am extremely disappointed and frustrated with the manner in which my vehicle accident claim has been handled by Pineapple Insurance and Straight Through.

Following my accident on 3 August 2026, I expected a professional and efficient claims process. Unfortunately, this has turned into an unnecessarily long and frustrating experience.

The repair quotations received were approximately R29,000 and R31,000, yet Pineapple's offer was approximately R14,000, why was I requested initially to obtain quotes for repair of there was a company which could have done the assessment and provided a quotation??? I did also ask for a list of companies to take my car to but I was told I had to obtain atleast two quotations on my own accord. Furthermore, important damage, including damage to my dashboard, was not properly accounted for in the assessment.

I subsequently approached AutoMagic Centurion, who confirmed that the additional damage was accident-related.

I have made numerous efforts to get this matter resolved. On 1 November 2026, I sent an email to *** requesting a revised quotation after highlighting the additional damages. To date, I have not received a response.

What is particularly frustrating is that I continue to experience delays, a lack of communication and no satisfactory resolution.

I should not have to continuously follow up, obtain independent assessments and fight to have legitimate damages acknowledged.

I am extremely dissatisfied with the service received from both Pineapple Insurance and Straight Through.

I would like this matter urgently escalated, the outstanding damages properly assessed, and a revised quotation provided so that my vehicle can finally be repaired.