1 reviews | Active since Aug 2023
UNACCEPATABLE SERVICE FROM PINNEAPPLE
I asked to cancel the Renault Kiger and debit order was still processed when Faith told me it will only be on 26 Aug. I have to pay bank fees now because the debit order was processed last night. this is unacceptable. also, no response received after various messages to Faith
This is utterly very bad from Pineapple. as *********.
I STILL KEEP getting whatsapp and sms for the debit order. How many more emails and messages must I send to cancel. I am the one paying bank fees because of your mistake non of mine. I have asked to cancel, please listen to the recordings where it was stated the debit order will only be processed 26 Aug. I want all debit orders cancelled with immediate effect as per my request various times.
On the 17.08.2026 another attempt at debit order was done, my bank returned it, so WHO is now carrying all the bank charges. THIS IS UNACEPPTABLE. I cannot believe that this must take 7 days to resolve.
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍