JS
Jaco S
1 reviews | Active since Dec 2013
26 Oct 2023, 10:24
Unable to cancel once signed up
I got a quote last night and signed up as I needed insurance quickly. It has not been 24-hrs yet and early this morning I tried to connect with Pineapple to cancel as I since got a better quote, but now they have gone silent on me. Cancel Policy *** immediately and send the cancellation in writting.
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
26 Oct 2023, 11:13Hi Jaco Swart👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
Pineapple Insurance's reply26 Oct 2023, 11:13
Official
Hi Jaco Swart👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
JS
Jaco S's updateReviewer Update
26 Oct 2023, 16:05Thank you for sorting this out. The policy has been cancelled.
JS
Jaco S's update26 Oct 2023, 16:05
Reviewer Update
Thank you for sorting this out. The policy has been cancelled.
Pineapple Insurance's replyOfficial
26 Oct 2023, 16:45You are welcome😊
Pineapple Insurance's reply26 Oct 2023, 16:45
Official
You are welcome😊