MM
Maud M
1 reviews | Active since Jul 2021
23 Mar 2026, 10:14
Unable to cancel because their number does not go through
I've been trying to cancel my policy with Pineapple for 3 days now. I spoke to Bulelwa via chat dhe gave me a number to call however it does not go through. Theres is no button on their App where we can cancel. I want to CANCEL my policy
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Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
23 Mar 2026, 10:49Hi Maud Mabunda🖐️,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply23 Mar 2026, 10:49
Official
Hi Maud Mabunda🖐️,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
MM
Maud M's updateReviewer Update
23 Mar 2026, 14:59Please just cancel the policy
MM
Maud M's update23 Mar 2026, 14:59
Reviewer Update
Please just cancel the policy