JM
Jenett M
1 reviews | Active since Aug 2012
02 Jun 2023, 08:30
*****ulent debit order
I canceled my insurance with pineapple on the 23.05.23 and the person I was chatting with on whatsapp assured me that the policy is canceled.
On the 1st of June they debited R948.86 authorized and when I ask fnb to reverse the money I am being told that pineapple blocked the bank to do the reversal.
Please can I have my money back as I have paid for my current insurer?
Helpful (0)
Replies (4)0
Replies (4)
Pineapple Insurance's replyOfficial
02 Jun 2023, 08:47Hello Jenett, my name is Pippa, and I handle all customer queries here at Pineapple. Thank you for bringing this to my attention. I have your details and I am investigating this on my side. I appreciate your patience, I will be in touch🙏.
Pineapple Insurance's reply02 Jun 2023, 08:47
Official
Hello Jenett, my name is Pippa, and I handle all customer queries here at Pineapple. Thank you for bringing this to my attention. I have your details and I am investigating this on my side. I appreciate your patience, I will be in touch🙏.
JM
Jenett M's updateReviewer Update
02 Jun 2023, 08:49Thank you. Please I want my money back ASAP. I paid the insurance that I am currently with and can't afford to pay double yet I was assured that the policy is canceled.
On emails I was liaising with Austin Hoofman and on whatsapp there is no name.
Regards
Jenett Mosala
***
On emails I was liaising with Austin Hoofman and on whatsapp there is no name.
Regards
Jenett Mosala
***
JM
Jenett M's update02 Jun 2023, 08:49
Reviewer Update
Thank you. Please I want my money back ASAP. I paid the insurance that I am currently with and can't afford to pay double yet I was assured that the policy is canceled.
On emails I was liaising with Austin Hoofman and on whatsapp there is no name.
Regards
Jenett Mosala
***
On emails I was liaising with Austin Hoofman and on whatsapp there is no name.
Regards
Jenett Mosala
***
JM
Jenett M's updateReviewer Update
02 Jun 2023, 09:47Can you advise if my money is going to be refunded? Also please send the cancelation letter. ***
JM
Jenett M's update02 Jun 2023, 09:47
Reviewer Update
Can you advise if my money is going to be refunded? Also please send the cancelation letter. ***
JM
Jenett M's updateReviewer Update
02 Jun 2023, 10:392 hours later, no phone call or anything from pineapple insurance.
JM
Jenett M's update02 Jun 2023, 10:39
Reviewer Update
2 hours later, no phone call or anything from pineapple insurance.