CG
Carl G
1 reviews | Active since Sept 2019
07 Oct 2025, 10:23
*****ULENT BEHAVIOUR PINEAPPLE INSURANCE
We signed up to pineapple insurance. After 2 months realised that the vehicle data captured on the system is incorrect (Model) After trying through 15 messages to get this rectified (On Whatsapp) and seemed impossible to deal with this company. And nobody will call you. EVER. So I decided to cancel. That was in APRIL 2025. Now in OCTOBER they have tried 2 times to get a payment from my account after ALL THIS TIME... THIS IS *****, OR THE ATTEMPT AT *****> Absolutely unacceptable. I challenge pineapple to show me proof where I agreed to ANY subscription premium for September and or October in ANY WAY OR FORM>
Helpful (0)
Replies (9)0
Replies (9)
Pineapple Insurance's replyOfficial
07 Oct 2025, 10:27Hi Carl
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply07 Oct 2025, 10:27
Official
Hi Carl
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
CG
Carl G's updateReviewer Update
07 Oct 2025, 10:46Please. It was a HUGE FRUSTRATION. I tried to get people to call me and have all the whatsapps.
CG
Carl G's update07 Oct 2025, 10:46
Reviewer Update
Please. It was a HUGE FRUSTRATION. I tried to get people to call me and have all the whatsapps.
CG
Carl G's updateReviewer Update
07 Oct 2025, 14:12Can someone that is working with this please look at the email sent and finalise this today? I don't have a contact persons name? A reference number for the complaint? It's like i am consistently dealing with an AI BOT or Machine. Ownership is the first step to solving problems. And I see no name attached to this problem.
CG
Carl G's update07 Oct 2025, 14:12
Reviewer Update
Can someone that is working with this please look at the email sent and finalise this today? I don't have a contact persons name? A reference number for the complaint? It's like i am consistently dealing with an AI BOT or Machine. Ownership is the first step to solving problems. And I see no name attached to this problem.
CG
Carl G's updateReviewer Update
07 Oct 2025, 14:17Can someone please tell me why the ticket is raised on my wife's email address and sent to her if I am communicating from another email address?
CG
Carl G's update07 Oct 2025, 14:17
Reviewer Update
Can someone please tell me why the ticket is raised on my wife's email address and sent to her if I am communicating from another email address?
Pineapple Insurance's replyOfficial
07 Oct 2025, 14:22Hi Carl
Please note that communication will be sent to the policyholder, as those are the details we currently have on the system.
Please note that communication will be sent to the policyholder, as those are the details we currently have on the system.
Pineapple Insurance's reply07 Oct 2025, 14:22
Official
Hi Carl
Please note that communication will be sent to the policyholder, as those are the details we currently have on the system.
Please note that communication will be sent to the policyholder, as those are the details we currently have on the system.
CG
Carl G's updateReviewer Update
07 Oct 2025, 14:23There is no policy holder. Policy doesn't exist anymore. The Debit orders were loaded on my account? your problem is with me.
CG
Carl G's update07 Oct 2025, 14:23
Reviewer Update
There is no policy holder. Policy doesn't exist anymore. The Debit orders were loaded on my account? your problem is with me.
CG
Carl G's updateReviewer Update
07 Oct 2025, 14:24And who am I talking to? Name and surname please?
CG
Carl G's update07 Oct 2025, 14:24
Reviewer Update
And who am I talking to? Name and surname please?
CG
Carl G's updateReviewer Update
07 Oct 2025, 15:46You can hear the crickets sounding in the night as no reply came?
CG
Carl G's update07 Oct 2025, 15:46
Reviewer Update
You can hear the crickets sounding in the night as no reply came?
CG
Carl G's updateReviewer Update
18 Oct 2025, 11:20What a mess this company is.. They cancelled the.policy in a phone call this week to my wife. Thank goodness. BUT WAIT.. THERES MORE.. LAST NIGHT THEY TRIED TO TAKE ANOTHER DEBIT ORDER...!! YES!! REALLY
Stay away from this company. That's all I can say.
Stay away from this company. That's all I can say.
CG
Carl G's update18 Oct 2025, 11:20
Reviewer Update
What a mess this company is.. They cancelled the.policy in a phone call this week to my wife. Thank goodness. BUT WAIT.. THERES MORE.. LAST NIGHT THEY TRIED TO TAKE ANOTHER DEBIT ORDER...!! YES!! REALLY
Stay away from this company. That's all I can say.
Stay away from this company. That's all I can say.