Two Months, No Resolution - Extremely Disappointed

Today marks two months since I submitted my claim, and I’m still waiting. I had to follow up constantly, as there was no communication. The agent, Tumelo, ignored my calls and I have sent several emails, never sent the list of panel beaters I asked for, and even after I submitted the three required quotes for direct compensation, nothing has been resolved. This has been frustrating, unprofessional, and extremely disappointing.