B
Believe
1 reviews | Active since Mar 2023
23 Feb 2024, 11:51
Trying contact them pineapple
I tried contact them no responses, I want cancel with them I do know wherever get them , tried them on their app, whatsapp and email no response. What make me to cancel with them kept capturing my information wrong , and difficult to find them. Please cancel my insurance I moved on
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Replies (1)
Pineapple Insurance's replyOfficial
23 Feb 2024, 11:59Hi Believe👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Best regards,
Pineapple Insurance's reply23 Feb 2024, 11:59
Official
Hi Believe👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Best regards,