yY
yorkadan Y
1 reviews | Active since May 2017
08 Jul 2024, 13:48
Traps, lies and No communication Insurance
They lure you with low(difference is R100, so not that low)premiums and promises of refunds if you drive less than 300km per month. It is a nightmare to get proper communication. They don't pay you the refunds as promised. I can't imagine what it will be like to claim. Do not do it. I'm cancelling ASAP
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Pineapple Insurance's replyOfficial
08 Jul 2024, 14:44Hi Adan Y
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply08 Jul 2024, 14:44
Official
Hi Adan Y
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.