RM
Rorisang M
1 reviews | Active since Oct 2023
23 Jan 2025, 14:51
Took them 10 days to send me a cancellation letter
Took them 10 days to send me a cancellation letter. A Masego Baloyi was such a star, and sent it to me within minutes!
Helpful (0)
Replies (2)0
Replies (2)RM
Rorisang M's updateReviewer Update
24 Jan 2025, 09:53I cancelled my car insurance with pineapple insurance, 11 days ago. I received the cancellation letter yesterday (23.01.2025) after pestering them to get it, with no response on WhatsApp and via email 😡 but my account was still debited. I don’t understand, is this how you treat your clients? Unfortunately I will keep writing reviews on Hellopeter until I get my refund and I am freed from this ********** process!
This must be *****, why did I receive my cancellation letter but my account was still debited!!!!!?????
This must be *****, why did I receive my cancellation letter but my account was still debited!!!!!?????
RM
Rorisang M's update24 Jan 2025, 09:53
Reviewer Update
I cancelled my car insurance with pineapple insurance, 11 days ago. I received the cancellation letter yesterday (23.01.2025) after pestering them to get it, with no response on WhatsApp and via email 😡 but my account was still debited. I don’t understand, is this how you treat your clients? Unfortunately I will keep writing reviews on Hellopeter until I get my refund and I am freed from this ********** process!
This must be *****, why did I receive my cancellation letter but my account was still debited!!!!!?????
This must be *****, why did I receive my cancellation letter but my account was still debited!!!!!?????
Pineapple Insurance's replyOfficial
27 Jan 2025, 09:02Hi Rorisang Modisane👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply27 Jan 2025, 09:02
Official
Hi Rorisang Modisane👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.