KS
Kirsten S
1 reviews | Active since Jan 2025
08 Jan 2025, 21:40
Too many know to little.
Not happy with the service. The under 300km bonus doesn't get paid out and you have to request it every month, it's not automatically paid to you. I was told to install a tracker device, which I did and confirmed that it was sufficient to Pineapple. A month later they told me to upgrade my tracker device package as of is not sufficient. Till today, not been paid out for the under 300km benefit and there response to all my emails is that it is being processed πππ. Nonsense!!
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Replies (1)Pineapple Insurance's replyOfficial
09 Jan 2025, 07:15Hi Kristen
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Teamπ
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Teamπ
Pineapple Insurance's reply09 Jan 2025, 07:15
Official
Hi Kristen
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Teamπ
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Teamπ
