*********** to administer anything

Over a year I have a terrible experience with this company. They sold me car cover , and after fighting through their Pre-inspection process five times, they initiated two policies and deducted two premiums in the first month. Their call centre did not answer my calls, their app never worked, they do not reply on their whatsapp number. After an accident their roadside support requested via cell-phone, app and whatsapp support were not available. The claim process was slow, tedious and promised calls did not materialize. The claim paid out after a month, and they deducted huge excesses on a zero-excess policy. Four months later they were still deducting a monthly premium. The ombudsman managed to get them to cancel the policy, but still a fight to get the premium repaid to me. Communication still filing. Avoid this company like the plague!!