TIRED OF BEING TREATED LIKE .........

This is worst insurance I come across in my 22 years of owning cars in my life! My Accident happened on 25th of February 2025 during storm my only thought was to get home as quick as could given storm and position i was in near informal settlements, they interrogated me like I'm a ******** to find anything or anyway not to pay or lower the payment. I have never seen company tell a client they must pay R18000 for excess and leave with R15000 to fix entire right-hand side of Mazda cx3, on top of it the assessor could not check under the car and I repeatedly said there could be damages under the car because I drove over something, their reply was I caused rims damage because I drove car home it's my fault, I don't know what country they living in but this South Africa you don't park on side of road, look for petrol station or drive to police station which one of the three would still lead to rim damage in storm and wit to be ****** or killed, 20 years as policeman I am trying to explain to adults why I drove home of which the tyres only gave out near my house causing the damage. It's now the 24th of March my car still not repaired and I must keep calling them to argue and fight besides their whatsapp messaging nobody replies. why must i call them, are they doing me a favour or am i customer, I pay them my hard-earned money to treat me like sh**!!!! But I'm not finished be assured I will make sure i proceed further!