BM
Bronny M
1 reviews | Active since May 2020
10 Aug 2020, 08:30
Tideous claim process
I lodged a claim more than 3weeks ago, I submitted all my documents about 2weeks ago, I called the number, I spoke to a very professional gentleman by the name Neo who told me to practice patience, and now I'm becoming impatient it's been 2weeks with no feedback I need my laptop My phone fell, and I was told to submit a picture of my cracked screen which o didn't do I just handed the phone to Vodacom so they won't pay?
Helpful (0)
Replies (5)0
Replies (5)
Pineapple Insurance's replyOfficial
10 Aug 2020, 10:49Hi Bronny,
We do sincerely apologise for this and will look into the matter.
I have put this as urgent and you can expect feedback from the claims team tomorrow.
Kind regards,
Pineapple Team
We do sincerely apologise for this and will look into the matter.
I have put this as urgent and you can expect feedback from the claims team tomorrow.
Kind regards,
Pineapple Team
Best regards,
Pineapple Insurance's reply10 Aug 2020, 10:49
Official
Hi Bronny,
We do sincerely apologise for this and will look into the matter.
I have put this as urgent and you can expect feedback from the claims team tomorrow.
Kind regards,
Pineapple Team
We do sincerely apologise for this and will look into the matter.
I have put this as urgent and you can expect feedback from the claims team tomorrow.
Kind regards,
Pineapple Team
Best regards,
BM
Bronny M's updateReviewer Update
10 Aug 2020, 11:16Please do clarify if the claim will be paid if I don't have a picture of the cracked screen
BM
Bronny M's update10 Aug 2020, 11:16
Reviewer Update
Please do clarify if the claim will be paid if I don't have a picture of the cracked screen
Pineapple Insurance's replyOfficial
10 Aug 2020, 11:28Hi Bronny,
The claims team will need to look into the detail. In general the policy terms ask that you please present the damage before going ahead with the repair and it is a step in submitting the claim as well.
However we have asked the underwriter and claims team to see what can be done as there is a reputable repairer that can attest to the damage.
Kind regards,
Pineapple Team
The claims team will need to look into the detail. In general the policy terms ask that you please present the damage before going ahead with the repair and it is a step in submitting the claim as well.
However we have asked the underwriter and claims team to see what can be done as there is a reputable repairer that can attest to the damage.
Kind regards,
Pineapple Team
Best regards,
Pineapple Insurance's reply10 Aug 2020, 11:28
Official
Hi Bronny,
The claims team will need to look into the detail. In general the policy terms ask that you please present the damage before going ahead with the repair and it is a step in submitting the claim as well.
However we have asked the underwriter and claims team to see what can be done as there is a reputable repairer that can attest to the damage.
Kind regards,
Pineapple Team
The claims team will need to look into the detail. In general the policy terms ask that you please present the damage before going ahead with the repair and it is a step in submitting the claim as well.
However we have asked the underwriter and claims team to see what can be done as there is a reputable repairer that can attest to the damage.
Kind regards,
Pineapple Team
Best regards,
BM
Bronny M's updateReviewer Update
10 Aug 2020, 14:00Okay thank you so much...
Will comment here if no feedback is given in the morning thank you.
Will comment here if no feedback is given in the morning thank you.
BM
Bronny M's update10 Aug 2020, 14:00
Reviewer Update
Okay thank you so much...
Will comment here if no feedback is given in the morning thank you.
Will comment here if no feedback is given in the morning thank you.
Pineapple Insurance's replyOfficial
10 Aug 2020, 14:06No problem Bonny.
Have a wonderful day forward and thank you for your patience on this.
Kind regards,
Pineapple Team
Have a wonderful day forward and thank you for your patience on this.
Kind regards,
Pineapple Team
Best regards,
Pineapple Insurance's reply10 Aug 2020, 14:06
Official
No problem Bonny.
Have a wonderful day forward and thank you for your patience on this.
Kind regards,
Pineapple Team
Have a wonderful day forward and thank you for your patience on this.
Kind regards,
Pineapple Team
Best regards,