OM
Otshepeng M
1 reviews | Active since Oct 2023
03 Oct 2023, 08:10
they treat people like ****, claime on going for 3 weeks with no feedback
been passed on from one agent to the next for the past 3 weeks with a cellphone claim, Andani this guy will give the most irritating and little to no feedback as possible, he advised me the claim takes 4 days well 3 long weeks it has been for me the stupid client, I have had it with them even contacted Old Mutual as they are their underwriter hoping to get help from them, I regret recommending people to insure with them as well cause here I am being treated like a bagger, the customer service they provide to people horrible and disgusting honestly
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Pineapple Insurance's replyOfficial
03 Oct 2023, 08:37Hi
My name is Thulile, I am responsible for handling all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have experienced, and I am eager to assist you with resolving the issue. Please be aware that your query was escalated yesterday upon receiving your complaint. I am also aware that Andani has reached out to provide you with advice regarding your complaint. Rest assured that we take your complaint seriously, and our team is working diligently to find a resolution. You will be promptly informed once everything is concluded, and your claims handler will contact you with feedback. I deeply apologize for the delay and the subpar service you have received. This is not reflective of our standard of service, and we are truly embarrassed by how you were treated.
My name is Thulile, I am responsible for handling all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have experienced, and I am eager to assist you with resolving the issue. Please be aware that your query was escalated yesterday upon receiving your complaint. I am also aware that Andani has reached out to provide you with advice regarding your complaint. Rest assured that we take your complaint seriously, and our team is working diligently to find a resolution. You will be promptly informed once everything is concluded, and your claims handler will contact you with feedback. I deeply apologize for the delay and the subpar service you have received. This is not reflective of our standard of service, and we are truly embarrassed by how you were treated.
Pineapple Insurance's reply03 Oct 2023, 08:37
Official
Hi
My name is Thulile, I am responsible for handling all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have experienced, and I am eager to assist you with resolving the issue. Please be aware that your query was escalated yesterday upon receiving your complaint. I am also aware that Andani has reached out to provide you with advice regarding your complaint. Rest assured that we take your complaint seriously, and our team is working diligently to find a resolution. You will be promptly informed once everything is concluded, and your claims handler will contact you with feedback. I deeply apologize for the delay and the subpar service you have received. This is not reflective of our standard of service, and we are truly embarrassed by how you were treated.
My name is Thulile, I am responsible for handling all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have experienced, and I am eager to assist you with resolving the issue. Please be aware that your query was escalated yesterday upon receiving your complaint. I am also aware that Andani has reached out to provide you with advice regarding your complaint. Rest assured that we take your complaint seriously, and our team is working diligently to find a resolution. You will be promptly informed once everything is concluded, and your claims handler will contact you with feedback. I deeply apologize for the delay and the subpar service you have received. This is not reflective of our standard of service, and we are truly embarrassed by how you were treated.