TLNt
Thalenta Lungile Ndlovu thalenta
1 reviews | Active since Oct 2021
06 Nov 2023, 10:26
They have been very terrible at attending to the issues I have with them, very deceiving at first with low premiums and friendly staff to get you to accept their insurance
They have been very terrible at attending to the issues I have with them, very deceiving at first with low premiums and friendly staff to get you to accept their insurance. They debited my account with amounts that were not my premium before my cover started twice, they never refunded me with that money. Their claims process is worse, they never return calls, you will submit a claim and never hear back from them. Worse experience.
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
06 Nov 2023, 10:41Hi Thalenta Lungile Ndlovuđź‘‹,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply06 Nov 2023, 10:41
Official
Hi Thalenta Lungile Ndlovuđź‘‹,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's replyOfficial
06 Nov 2023, 14:30Hi Thalenta Lungile Ndlovuđź‘‹,
Please note that a claims agent tried to call you but could not get through. Please advise when you will be available to take the call and also provide us with an alternative number🙏.
Please note that a claims agent tried to call you but could not get through. Please advise when you will be available to take the call and also provide us with an alternative number🙏.
Pineapple Insurance's reply06 Nov 2023, 14:30
Official
Hi Thalenta Lungile Ndlovuđź‘‹,
Please note that a claims agent tried to call you but could not get through. Please advise when you will be available to take the call and also provide us with an alternative number🙏.
Please note that a claims agent tried to call you but could not get through. Please advise when you will be available to take the call and also provide us with an alternative number🙏.