THEY DON’T CARE ABOUT CUSTOMERS BUT WILL MAKE SURE TO TAKE YOUR MONEY DONT USE THEM ITS NOT WORRTH THE EMOTIONAL DISTRESS THEY CAUSE

Pineapple has been investigating for a whole month as to why they gave me two different premium amounts on the app compared to what they deducting. they also taking a WHOLE month to investigate why I uninsured a phone but I was still getting debited for said phone the app would uninsured it then insure it again they have admitted that the were having trouble with their app yet they want proof of me request to uninsured the phone when they literally tell you to use the app to insure or uninsure stuff since when do you need to request to have stuff uninsured but they want proof of me requesting that as if the app isn’t a self service app. They customer service consultant gives no updates I have to ask her for updates weekly if I don’t I get no feedback. Last time she sent me a generic response say my premium had changed due to annual reviews but mind you I only started insuring this phone in March 2025 how does an annual review apply to a two month old contract????? TERRIBLE SERVICE. giving you a 1 star is gracious considering the hell of service I’ve been receiving. I’m very upset and been distressed because of the disrespectful service like this is so disrespectful