TB
Toni B
1 reviews | Active since Feb 2023
10 Mar 2026, 15:32
THE WORST SERVICE - stay far away from them!!!!
They are so quick to sign you up and that is where the service ends. I have sent them various emails, WhatsApp messages, phoned (they don't answer), gone to their social media left messages and all I get is automated responses!!! I have been trying to cancel my policy but it's turning out to be like Mission impossible. They simply don't care!!!!
How bad would the service be if I had to put in a claim!!! OMG, the worse service ever!!! Stay the hell away from them, not recommended unless you would love to experience super BAD SERVICE or NO SERVICE at all.
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Pineapple Insurance's replyOfficial
10 Mar 2026, 15:39Hi Toni
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply10 Mar 2026, 15:39
Official
Hi Toni
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍