The Worst

If I could give Pineapple zero stars, I would.

I cancelled my policy with them back in August 2024. Since then, I have reached out multiple times — in March 2025 and again recently — yet the cancelled policy is still showing up as active on my credit record.

Instead of taking accountability, Pineapple has dragged me through endless back-and-forth. I specifically asked for evidence that they contacted the credit bureaus to close this account. Their response? Empty promises, vague replies, and no action.

And this is not the first time they’ve shown their true colours. When you try to claim, Pineapple treats you in the most ****my, opaque way possible: • Hidden processes no one tells you about until you’re already stuck. • New excess after excess suddenly appearing, making sure you pay more and more out of pocket. • The whole thing feels like the old-school Mutual Insurance design — deliberately structured to make you give up on claiming.

To make matters worse, their colleague Nosipho acknowledged my complaints but never actually resolved anything. Friendly tone aside, the end result is the same: a cancelled policy still sits on my credit profile as if it were active. That’s not just incompetence — it’s harmful.

⚠️ Avoid Pineapple at all costs. Their claims process is a trap, their administration is reckless, their staff cannot resolve even basic issues, and they clearly do not care about the financial damage they cause their customers.

I regret ever taking out a policy with them, and I strongly warn others: don’t make the same mistake.