THE WORST!!!

Hi Marnus,

I have a iphone 11 that is insured with you guys. Profile was created by my boyfriend with his details but I’m the one who is paying for the premiums. A while back I queried with your consultants on how I could change the profile into my details seeing that I am paying for the insurance myself because I did not want issues if ever I would need to put in a claim. None of your consultants were of any help. I further requested that someone please contact me as I could tell that no one was assisting me on the app. Eventually I let it go and gave up because no one was agreeing to calling me.

Now a couple of days ago, I added my vehicle onto the profile but then there was issues and did not understand what was happening, I tried to query this on the app but that also took forever.

Today I received a call from one of your consultants, telling me that the only option I have now is to get rid of my current profile and open up a new profile in my name because apparently the one I have now is null and void because it is not in my name and that if I were to claim the claim would be rejected.

I have no issue with a new profile but the issue is that I was advised it would be a completely new profile started from scratch as if the device was never insured. I have been paying the insurance uninterrupted for the past 10 months and have obviously accumulated points on it also. So now I am being told to s**** all that, my money that I have paid for the past 10 months is going down the drain together with all the points. On top of that I will have waiting periods and if I have to put in a claim for the waiting periods are over there is an additional excess fee.

If I could kindly please find a better way to resolve this issue and not have to lose my money that I have been paying, that would be great for me.

I am still waiting for a response. No one is getting back to me on anything including here and on the app. My cover has apparently already been cancelled without my permission.