MM
Mpho M

1 reviews | Active since Jun 2025

08 Jul 2025, 21:01

The P in Pineapple is for Pain, what a *****ly experience.

I have never received such bad service in all my life. I'm glad I'm not the only one who has had a bad experience with pineapple judging by the bad reviews, because I was beginning to think I am loosing my mind and I have Unreasonable expectations though it seems you clearly have no regard for good customer service. Your agents(***) and (koketso@ pineapple)are *********** and have no idea what their job requires. It's been a month now dealing with the back forth between pineapple and quest clearly a delay tactic you use to frustrate people. Running your business like a ****a shop. It beats me why you have a company handling your third party claims as they're just as ***********. Managers not responding to emails complaints (***). It has been a nightmare and I have dealt with Good companies ie. Dialrect who dealt with a similar incident for me with great efficiency. So what you are doing is clearly not standard business practice. Very disappointing.

0
Replies (1)
Pineapple Insurance
Pineapple Insurance's reply09 Jul 2025, 08:07
Official
Hi Mpho👋,

We sincerely apologize for the frustration you have encountered, and we are eager to help you.

Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.

Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.

The Complaints Team :pineapple:🍍