EB
Eliza B

1 reviews | Active since Nov 2016

15 Nov 2024, 16:20

The initial sales process took a bit as well as convincing

The initial sales process took a bit as well as convincing. It's good to know that a reputable short term underwriter like Old Mutual or previously known as Mutual and Federal is at the backend. I just hope once and or of a claim arises it will go a smooth as signing up. The Pineapple App helps a lot to get all the nitty gritting sorted and done on an online platform. It would still be great to actually also be able to phone in and talk to a person instead of via AI or to someone via email. Diana's afterwards services in getting everything in place and in the background arranged to correct a typo was excellent, info was also updated and an updated policy confirmation letter was received shortly after.Thank you Diana! ๐Ÿ˜Š

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Replies (1)
Pineapple Insurance
Pineapple Insurance's reply15 Nov 2024, 16:46
Official
Hi Eliza Beth๐Ÿ‘‹,

Thank you for the review, your satisfaction is important to us, and we would appreciate the opportunity to make things right. We value your feedback and would like to know where we can make improvements to earn a five-star rating from you๐Ÿ™.