The experience with ...

I am extremely disappointed with Pineapple Insurance and truly regret ever taking out a policy with you.

I was involved in a car accident on 4 July 2025 and immediately submitted my claim. From the start, the process has been full of delays, contradictions, and poor handling:

1. Courtesy Car: At first, I was told I had cover for a courtesy car, then later informed it was not included. After fighting back and forth, this was finally rectified and I only received the car on 22 August 2025—more than a month and a half later.


2. Car Written Off Decision: I was then informed my car was written off, despite the accident being minor (no airbags deployed). I had to fight again, only to discover that my car had already been sent to storage in Pretoria for auction. After escalating, Khaya (a supervisor) confirmed the car was not a write-off.


3. Repairs: The car was eventually sent to Renew-It Randburg. I was shocked to learn that Pineapple only approved body part repairs, not a full inspection and repair. I paid an access fee of R12,450, yet the repairs were incomplete. I am paying a premium of R1,500 per month, and I cannot understand why my car was not fully fixed.


4. Current Issues: Within just a week of getting my car back, I am now experiencing engine problems that I never had before the accident. This clearly shows the repairs were not handled properly and that critical issues were ignored.



I feel ****med. Insurance is supposed to protect customers, not make situations worse. Pineapple has caused unnecessary stress, extra costs, and now I am left with a car in a worse condition than before.

I am requesting urgent intervention from HelloPeter to help resolve this matter fairly. I expect Pineapple to take accountability, properly repair my car (including the engine faults), and address the unacceptable way my claim was handled.

Policyholder: Neo Nthete
Claim ***

Thank you.

I am extremely disappointed with Pineapple Insurance and truly regret ever taking out a policy with you.

I was involved in a car accident on 4 July 2025 and immediately submitted my claim. From the start, the process has been full of delays, contradictions, and poor handling:

1. Courtesy Car: At first, I was told I had cover for a courtesy car, then later informed it was not included. After fighting back and forth, this was finally rectified and I only received the car on 22 August 2025—more than a month and a half later.


2. Car Written Off Decision: I was then informed my car was written off, despite the accident being minor (no airbags deployed). I had to fight again, only to discover that my car had already been sent to storage in Pretoria for auction. After escalating, Khaya (a supervisor) confirmed the car was not a write-off.


3. Repairs: The car was eventually sent to Renew-It Randburg. I was shocked to learn that Pineapple only approved body part repairs, not a full inspection and repair. I paid an access fee of R12,450, yet the repairs were incomplete. I am paying a premium of R1,500 per month, and I cannot understand why my car was not fully fixed.


4. Current Issues: Within just a week of getting my car back, I am now experiencing engine problems that I never had before the accident. This clearly shows the repairs were not handled properly and that critical issues were ignored.



I feel ****med. Insurance is supposed to protect customers, not make situations worse. Pineapple has caused unnecessary stress, extra costs, and now I am left with a car in a worse condition than before.

I am requesting urgent intervention from HelloPeter to help resolve this matter fairly. I expect Pineapple to take accountability, properly repair my car (including the engine faults), and address the unacceptable way my claim was handled.

Policyholder: Neo Nthete
Claim ***

Thank you.