The experience so far the worst, I had high expectation because of the reviews but now disappointed and hopeless.

I have a claim registered for an incident I had on the 2nd of May and almost a week later nothing has been done, I keep on getting messages advising my claim has been allocated to someone without a name.

It was not until I called in several times that I then receive some overdue correspondence from my claim handler, who apparently their name is Ivan.

As we speak, I asked yesterday when my vehicle is getting uplifted for an assessment and for my claim to be validated.

I have sent a follow up again on his personal number to which he has not responded. to.

The least I was expecting is feedback and updates.

What is more frustrating is that they do not actually have a direct claims department number. You first have to go through their intercom app and get some generic response that your query will be escalated, even then you don't get an exact turnaround time on when you will be called back.

I was requested to fill in a consent letter and send it back alongside some required documents to aid in the validation of my claim.

I again had to ask if my docs were received. You won't get feedback unless you call.

Right now, I am without a car because my vehicle is not safe to drive and apparently, I cannot request car hire which I have on my policy before validation is done.

There is a delay in the validation for some reason and I am anticipating feedback which I'm now certain I'm likely not going to receive before I call back. again

I am certain most reviews they have are for cellphone and small item claims and they are not too sure yet on how to handle vehicle claims.

Perhaps this is the treatment you get standard when you have only paid for just a few months, and I am very well feeling profiled right now.

To make matters worse, I still don't have a claim number which is the bare minimum any insurer would provide, but not with pineapple.