TM
Thandi M
1 reviews | Active since Jul 2023
18 Jul 2023, 16:50
The claims process t...
The claims process took way too long
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Replies (1)
Pineapple Insurance's replyOfficial
19 Jul 2023, 07:02Hello Thandi, my name is Pippa, and I handle all customer queries and complaints at Pineapple. Firstly I'd like to apologise for your claims experience - I know this is a stressful time already, so I apologise if any of our actions made it more stressful. Secondly, I'd like to have a chat if you're open, we're all about improvement and I'd like to understand from your side what transpired. I look forward to chatting with you.
Pineapple Insurance's reply19 Jul 2023, 07:02
Official
Hello Thandi, my name is Pippa, and I handle all customer queries and complaints at Pineapple. Firstly I'd like to apologise for your claims experience - I know this is a stressful time already, so I apologise if any of our actions made it more stressful. Secondly, I'd like to have a chat if you're open, we're all about improvement and I'd like to understand from your side what transpired. I look forward to chatting with you.