TM
Tshegofatso M

1 reviews | Active since Jul 2023

10 Oct 2023, 12:13

The assistance I got from Lynique is great, she is swift and attends to the issue at hand

The assistance I got from Lynique is great, she is swift and attends to the issue at hand. She contacted the departments which could assist me with my issues. However, my complaint is generally with pineapple, I got one quote and then later it was altered once I signed up, this really make me concerned with reliability. Also the whole discount for travelling less seems to be non existent. As I have been travelling under 300km with no discount. Overall, those who are ment to assist are great and helpful but I still think work needs to be done with overall service.

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Replies (1)
Pineapple Insurance
Pineapple Insurance's reply10 Oct 2023, 14:32
Official
Hi Tshegofatso Dineo Mahlatji👋

My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.