SRIi
Sathekge Ramantswe Innocent innocentsathekge
1 reviews | Active since May 2023
05 Apr 2024, 21:23
The App has a lot bugs, the AI is really frustrating, the humans take an extremely long time to reply via whatsapp and their app
The App has a lot bugs, the AI is really frustrating, the humans take an extremely long time to reply via whatsapp and their app. The service I have received so far is horrible, frustrating I regret joining them. Honestly would like my money back , cancel my cover and joining a more competent insurance company
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
06 Apr 2024, 09:53Hi Sathekge Ramantswe Innocent👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply06 Apr 2024, 09:53
Official
Hi Sathekge Ramantswe Innocent👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.