FF
Fadil F
1 reviews | Active since Oct 2023
20 Oct 2023, 18:33
The agent Wanda that called gave me incorrect details regarding the conditions of the insurance product however Diana was excellent in Escalating my query to a senior ( cant remeber his name) but unfortunately that senior was actually quiet poor, offered
The agent Wanda that called gave me incorrect details regarding the conditions of the insurance product however Diana was excellent in Escalating my query to a senior ( cant remeber his name) but unfortunately that senior was actually quiet poor, offered no assistance and lacked empathy. So well done to Diana for her customer service ethics
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Pineapple Insurance's replyOfficial
21 Oct 2023, 07:37Hi Fadil Syed👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply21 Oct 2023, 07:37
Official
Hi Fadil Syed👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.