TT
Thamsanqa T
1 reviews | Active since Oct 2024
22 Jan 2025, 08:14
The agent or consultant helping me takes 3 to 4 days without responding to me
The agent or consultant helping me takes 3 to 4 days without responding to me. I have been waiting for feedback for a while now and it's getting a little frustrating
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Replies (1)
Pineapple Insurance's replyOfficial
22 Jan 2025, 08:42Hi Thamsanqa 👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team 🍍
Pineapple Insurance's reply22 Jan 2025, 08:42
Official
Hi Thamsanqa 👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team 🍍