TN
Thabo N
1 reviews | Active since Jun 2020
19 Jun 2020, 22:03
Terrible Service in Lodging a Claim
I lodged a claim for a damaged laptop on the 10th of June. Nine days later and my claim has yet to be finalised. I'm actually perplexed as to how so many people have good things to say about Pineapple Insurance because the service has been appalling thus far. Just another entity that seems more than happy to debit my account every month without providing the requisite service. I honestly cannot wait until my claim is finalised so that I can switch Insurance companies because Pineapple has not even given me an ounce of reassurance that my claim is close to being finalised. It really is such a pity because the concept behind the company is ingenious but there are definitely kinks that need to be worked out.
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Replies (3)
Pineapple Insurance's replyOfficial
20 Jun 2020, 15:30Hi Thabo, thanks for the honest feedback.
This is not how we do things and we will make sure to look into this to see what went wrong.
We will be in touch to resolve things.
Kind regards,
Pineapple Team!
This is not how we do things and we will make sure to look into this to see what went wrong.
We will be in touch to resolve things.
Kind regards,
Pineapple Team!
Pineapple Insurance's reply20 Jun 2020, 15:30
Official
Hi Thabo, thanks for the honest feedback.
This is not how we do things and we will make sure to look into this to see what went wrong.
We will be in touch to resolve things.
Kind regards,
Pineapple Team!
This is not how we do things and we will make sure to look into this to see what went wrong.
We will be in touch to resolve things.
Kind regards,
Pineapple Team!
TN
Thabo N's updateReviewer Update
22 Jun 2020, 21:21Another day, another failed attempt at getting my claim finalised. I'm ABSOLUTELY appalled at this service. The saddest thing about this is that, disregarding weekends, it has been 8 business days since I lodged my claim. From what I understand you guys are supposed to finalise claims within 2 to 5 business days of them being lodged. With each passing day I grow more anxious as my first online exam on the 26th draws closer and I have no laptop. I hope that your company MOI also highlights that Pineapple Insurance also dabbles in disappointment.
TN
Thabo N's update22 Jun 2020, 21:21
Reviewer Update
Another day, another failed attempt at getting my claim finalised. I'm ABSOLUTELY appalled at this service. The saddest thing about this is that, disregarding weekends, it has been 8 business days since I lodged my claim. From what I understand you guys are supposed to finalise claims within 2 to 5 business days of them being lodged. With each passing day I grow more anxious as my first online exam on the 26th draws closer and I have no laptop. I hope that your company MOI also highlights that Pineapple Insurance also dabbles in disappointment.
Pineapple Insurance's replyOfficial
23 Jun 2020, 12:29Hi Thabo,
We do sincerely apologize for this and have followed up with the claims team again.
Although we generally settle claims in 2 days, there are certain cases which require more investigation and are more complex. These generally require external documentation and service providers and can cause delays in the claims process.
Please accept our apologies for this and we will try to resolve this matter with urgency.
Kind regards,
Pineapple Team
We do sincerely apologize for this and have followed up with the claims team again.
Although we generally settle claims in 2 days, there are certain cases which require more investigation and are more complex. These generally require external documentation and service providers and can cause delays in the claims process.
Please accept our apologies for this and we will try to resolve this matter with urgency.
Kind regards,
Pineapple Team
Pineapple Insurance's reply23 Jun 2020, 12:29
Official
Hi Thabo,
We do sincerely apologize for this and have followed up with the claims team again.
Although we generally settle claims in 2 days, there are certain cases which require more investigation and are more complex. These generally require external documentation and service providers and can cause delays in the claims process.
Please accept our apologies for this and we will try to resolve this matter with urgency.
Kind regards,
Pineapple Team
We do sincerely apologize for this and have followed up with the claims team again.
Although we generally settle claims in 2 days, there are certain cases which require more investigation and are more complex. These generally require external documentation and service providers and can cause delays in the claims process.
Please accept our apologies for this and we will try to resolve this matter with urgency.
Kind regards,
Pineapple Team